Job Description
Insight Global is looking for a Contact Center Representative to join one of our major healthcare clients. These individuals will be assisting patients with all services including payer enrollment, pre-verification, billing, payment processing and customer service. Individuals will be taking inbound calls from patients and will be assisting them with all requests. This resource must be able to provide excellent customer service and have the ability to work from home in a non-distracted environment. This position will sit fully remote but must sit in Charlotte or Winston Salem NC.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• Strong Customer Service Experience
• Previous experience working from home
Nice to Have Skills & Experience
• Experience working with healthcare
• Restaurant experience
• Bilingual in Spanish
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.