Shift: 10p - 8a Monday - Thursday EST This position is Tier 1 supporting transport services and engagement with Local Exchanges Carriers (LECs) across the US. Day to Day included ticket updates and making escalations when needed internal and escalations with external vendors Communicating with management and peers when driving issues to resolution and first line defense when new issues are initiated though automation, reactive ticket creating and proactive ticket creation.
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Knowledgeable with Ds1-DS3 data circuits also commonly known as T1, T3 data circuits. Knowledgeable with Fiber Optics GigE circuits Opti-Man and Giga-Man Knowledgeable Data Transmission over Copper and Fiber Optics Knowledgeable Transport Services Knowledgeable Data Circuit Testing
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.