This position will assist in administering CLTs work order and asset management system (Cityworks). This position is responsible for analyzing end user business requirements, defining scope and requirements of projects, developing project work plans, and leading major project plan components related to Cityworks. Additional responsibilities may include providing advanced application support, training, and developing and maintaining standards and procedures.
Interfaces with department stakeholders and Cityworks end users to define needs, communicate technology changes, and fulfill Cityworks requests.
Responds to and prioritizes customer requests related to CLTs work order and asset management system.
Provides user support for Cityworks Desktop and Mobile.
Interfaces with end users on existing business processes and design for new business processes that can be implemented using Cityworks.
Develops and runs reports, creates and manages account permissions, application/system configuration, troubleshoots problems and facilitates solutions, cooperates with vendors, and communicates with Cityworks users.
Creates dashboards and metrics for work order activity and other data of interest.
Performs quality assurance activities for Cityworks, including test plan development and execution, testing, and tracking issues and solutions.
Responsible for the operation of Cityworks including system upgrades, server maintenance, and ensuring the system meets guidelines outlined in the City of Charlottes Information Security Handbook.
Designs and facilitates end user training sessions. Creates user guides and explains complex technical information in a clear and concise manner.
Performs other related duties as assigned.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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https://insightglobal.com/workforce-privacy-policy/ .
- 5 years of experience in business analysis, work order and asset management concepts, and information technology support.
- CityWorks Experience
- Reporting skills
- SQL knowledge
Knowledge of work order and asset management systems, SQL programming languages, Client-server technology and applications, basic database structure, technical systems analysis, and design.
Knowledge of Project management lifecycle and software testing and quality assurance practices.
Skilled in analysis and troubleshooting, customer service, and delivering group and one-on-one training.
Being able to plan, develop, and write operational procedures and manuals.
Comfortable with research, develop, and document technical design specification.
Bachelors Degree in Information Technology, Information Systems, Computer Science, or related field.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.