Job Description:
Insight Global is seeking a Telecom Engineer for one of our Logistics clients to sit hybrid in Charlotte, NC. As the Telecom Engineer, you will find yourself immersed in a rapidly growing environment to support a telephone system migration to Avaya. These individuals need to be within driving distance to Ballantyne, NC, as this role will sit hybrid as needed.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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https://insightglobal.com/workforce-privacy-policy/ .
Associate degree or equivalent related work or military experience or certification
2+ years experience supporting telecom
Hands on experience with Avaya
Customer Service and excellent communication
Systems & Software proficient knowledge of Microsoft Office software applications.
Experienced in telecom and call center concepts building and designing, call queues and hunt groups.
Experience in network and telecom problem tracking and resolution
Experienced using Visio, Excel and Word to document project success and presentations
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.