· Ability to support either day or night shifts that aligned to a 24x7x365 team supporting customer mission critical environments.
· A key contributor in the success of managing our clients endpoints. This is achieved by quickly resolving incidents that our clients open tickets for and by constantly monitoring the alerts generated by our tools to resolve incidents before our clients are aware.
· Entry level troubleshooting methodologies to solve problems in broad, complex & unique networks with mixed media & protocols.
· Entry level wireless network proficiency and associated experience supporting Cisco network products and protocols as well as command of executional best practices.
· Provide support to internal and external customers during critical service related issues.
· Ability to get to an understanding of customer expectations and manage or set proper expectations.
· Use excellent critical thinking skills and the ability to exercise good judgment and solve problems quickly and effectively.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
· Sole US Citizenship with Active TS Clearance or Higher
· Must have IAT 2 level certification (Sec+, CCNA-Security, SySA+, GICSP, GSEC, CND, or SSCP)
· 1-2+ years route/switch experience
· 1-2+ years WLAN experience or comparable knowledge
· 1+ year Help/Service Desk and troubleshooting experience with network managing tools and ticketing platforms
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.