The IT Site Administrator is responsible for resolving client issues and assisting clients with their IT needs. Field Support, like the Help Desk, is the face of IT to our end users, and must demonstrate a sense of urgency, understanding, and professionalism. In addition, this role will be required to provide executive level support about 50% of the work week. This position is responsible for ensuring that end-user needs are met in a timely manner, adhering to, and delivering defined SLAs. Additionally, the IT Site Administrator is responsible for working with other IT resources within a support model capable of providing proper plant support for technology needs by ensuring manufacturing and office needs are met through a broader regional team focus. Multiple sites and business lines are to be supported by the IT Site Administrator. This role is 100% onsite in Welcome, NC AND Cary, NC (50/50 between locations per week), and will be supporting hundreds of users at these sites. $35/hr
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HR@insightglobal.com.
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5+ years' experience in IT Support Previous experience working with PC, network and/or telephony support
Outstanding organizational skills with good written skills and verbal skills
Extensive knowledge of computer hardware and common desktop software including MS Office and Windows OS
Working knowledge of Network topologies, protocols and enterprise network equipment
Experience troubleshooting printer issues
Excellent communication as this person will be occasionally supporting executive level users
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.