Job Description
Required experience & competencies
MUST HAVE:
- RedHat Linux, Avaya Session Manager, Avaya Call Management System, Avaya Aura
Technical Skills:
Demonstrate extensive technical experience working with large VoIP network using Avaya Voice solutions including ACM, AES, CMS, IEX/WFM, NICE Call Recording, Genesys CTI, SAL, West/Intrado e911, MOH, Ribbon (SONUS) and SIP.
Broad working knowledge of call routing in complex fortune 500 company with QSIG, H.323 and SIP normalization using header manipulation.
Firm understanding of SIP and call control disciplines as well as next generation networks using APIs, and Web RTC.
SIP and Traditional ISDN/PRI Trunking.
VoIP endpoint configuration to meet site specific environmental requirements.
VLANs, switch port configuration, layer two networking, and QOS.
E911 configuration on West/Intrado e911 products preferred
Required Skills & Experience
Professional Competencies:
Strong analytical and organizational skills, including attention to detail, and ability to determine effective course of action as required.
Ability to work evenings and weekends, as project requirements dictate.
Ability to thoroughly review, understand and interpret technology updates for applicability in the environment we support.
Ability to interact effectively with all levels of customers and leadership, including stakeholders.
Ability to handle multiple tasks simultaneously, while implementing flawlessly, and respond under pressure (ability to work in a very fast paced environment).
Intermediate proficiency in Microsoft Office Suite and advanced proficiency with Microsoft Visio and Project.
Avaya certifications on, but not limited to, ACM, AES and CMS.
Other Required Skills:
Bachelor (4-year) degree, with a technical major, such as computer science, computer engineering or 10 years relevant experience in lieu of degree.
7+ years of strong technical experience in coordinating the implementation and operation of voice and data communication solutions.
Must have exceptional time management skills, be customer oriented and strong organizational and coordination skills.
In-depth knowledge of TCP/IP.
Wireless LAN experience a plus.
Screening Questions
1. Tell me about the most complex Avaya installation youve ever worked on?
2. What is the most challenging environment youve ever worked in?
a. Environments worked in
b. Stakeholder communication
c. Implementations
d. Contact center size
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.