DAY TO DAY: Insight Global is seeking a Service Desk Technician Level II for a Client in Greensboro, NC. This role will be to support the internal staff via phone, email and ticketing systems for low, high and critical level tickets. They are currently using Sharepoint as their ticketing system and moving to EZ Vista in the near future, there are no active SLAs but that is something they will be pulling together with the new implementation. There are about 700 users that this role would be supporting, and about 200 onsite (will be fully hybrid model come November). This team is needing more processes in place and more hands on deck so they are looking for someone who can come in and take direction, be a pace setter and help with their documentation of processes for future hires. Majority of the tickets revolve around mailflow, map drives, password resets, etc.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.