Job Description
Insight Global is hiring an IT professional to support their helpdesk team on a contract basis. Candidates can expect to support all computer hardware, network infrastructure, and the overall function of plant operating environment.
KNOWLEDGE, SKILLS, AND ABILITIES: Must be detail oriented and have the following abilities. Ability to work independently with little to no direction and work as a larger team on projects. Ability to prioritize work, multi-task, and adapt to changing priorities. Ability to communicate effectively with all levels of the organization. Must be able to utilize all resources and ask for help when needed. Ability to work virtually with team members in off-site locations.
PRIMARY RESPONSIBILITIES:
* Installing software on computers, including operating systems, applications software, security software, and other programs
* Diagnosing and troubleshooting computer problems by testing hardware components and software applications
* Collaborate with end users to troubleshoot PC and networking issues
* Install hardware and software to end users' equipment while following company policies and procedures
* Collaborate with human resources to train new hires on proper use of computer equipment, software, and corporate MIS policies
* Respond to and resolve user support tickets and ensure issues have been resolved
* Deploy devices including mobile phones, tablets, laptops, desktops, lab equipment, printers, etc.
* Track and maintain PC inventory while ensuring assigned equipment matches the inventory
* Support user needs related to desktops, laptops, mobile devices, printers, VOIP phones and the like for both in office and for remote office needs
Required Skills & Experience
1+ years of helpdesk support experience at the tier 1& tier 2 levels
Excellent customer service skills
Experience with Servicedesk or similar software
Experience in a Windows environment
Exposure to Active Directory or similar software
Nice to Have Skills & Experience
Compti A+, Security +, ITIL foundations
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.