Insight Global is seeking a deskside support professional to work a long-term opportunity for a growing insurance client in the Raleigh, NC area. This person will join an existing team and provide tier 2 support in person and occasionally in a contact center environment. Candidates must have experience providing support via phone and in person for both hardware and software. They will provide technical support to users by researching and answering question, troubleshooting problems, and maintaining workstations. They will provide answers to clients by identifying problems such as Wi-Fi connectivity, Printer Support, Password Resets, etc, and guide client through corrective steps. Candidates must have strong problem-solving skills, understanding of windows operating systems, phone support skills, strong customer service experience, PC proficiency, and working knowledge of ticketing systems.
1+ year of Desktop Support experience via phone and in person
Strong experience with Deployments. Someone who can plan and support new system installations.
Software and Hardware Upgrades
1+ years of customer service experience
Windows 10
Microsoft Office
Experience with a Ticketing System (ServiceDesk current platform used)
Ability to escalate incident tickets
Technical knowledge (hardware: Printers, Phones, Desktops Laptops, etc.)
Strong leadership skills
Excellent written and verbal communication skills
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.