An employer is hiring a Request Support Services Administrator which is basically someone who assists in overseeing device order requests and escalations associated with device orders and configuration. This role will be responsible for the following:
- Managing a mailbox responding to inquiries and issues
- Managing Remedy queue associated with device and service orders
- Escalating unresolved issues to SME's and Support groups.
- Working closely with Workflow Managers ensuring SLAs are met
- 2-3 Years Experience in customer service or administrative assistant position preferably dealing with asset management of computer equipment, but just need to be strong with communicating updates to customers
- Prior experience working with ticketing system, preferably remedy
- Excellent Oral & written communication skills
- Remote, but EST hours required
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.