The Support Engineer is a trusted advisor to IT Professionals. You will have influence over a broad range of solutions that create business value for our customers. Your technical and relationship skills are critical to the success of the customer's perception of value of the Microsoft solution. You will have a chance to solve technically complex problems for the some of the world's largest companies, as well as smaller companies on the leading edge of their industry. As a Support Engineer, you will solve complex technical problems, requiring broad, in-depth product knowledge or in-depth product specialty. This may also include supporting secondary technologies when needed. Frequently, these problems will not only be technically complex, but will be politically charged situations requiring the highest level of customer skill. On the Azure Logic Apps and Biztalk Integration team, you will be expected to support two of the 4 supported technologies: Azure Logic Apps, BizTalk, Host Integration Server (HIS), and Microsoft Message Queueing (MSMQ). Training will be provided, but a high aptitude will be required to be successful. We are looking for a self-motivated, fast-learning candidates who enjoy working in an agile environment. Must have strong customer handling skills, passion for technology and excellent troubleshooting skills. Your daily routine will include getting new cases assigned, but also working down your existing cases, while maintaining a positive support.
At least 5 years of experience with Biztalk, Azure Logic Apps, HIS Server, or MSMQ in a system admin world
Logic Apps/or HIS is preferred here
Customer service skills, passion
SQL skills
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.