Job Description
Insight Global is seeking an End User Support Specialist to join a luxury retail collective providing onsite technology support in a flagship department store. This role is fully onsite in New York City, NY, where you will be providing onsite technical support in the store to devices like laptops, PCs, phones, printers, RF scanners, label printing, cash registers. This role is a 4-month contract with potential to convert full time (performance dependent) and will require some weekend hours to be worked (typically a rotating weekend schedule, won’t be every Saturday and Sunday).
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- 4+ years of experience working in end user support
- Strong troubleshooting experience- specifically with laptops, PCs, phones, cash registers, printers, RF scanners, label printers
- Experience with Windows OS and Mac OS
- Basic networking skills
- Comfortable working fully onsite in Bergdorf Goodman NYC store
- Comfortable working on your feet- this is not a traditional desk job.
- Background within retail environment, ideally providing technical support within a retail store
- 40-hour workweek with rotating shifts (currently 8:00 AM - 5:00 PM and 10:00 AM - 7:00 PM); candidates must be flexible to work either schedule and participate in weekend rotation coverage.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.