Job Description
Insight Global is seeking multiple UKG Support/Training Consultants to support a large-scale workforce management system upgrade, with go-live scheduled for January. These individuals will work closely with the Finance Department leadership to support over 4,000 managers through system adoption.
This role will begin with 4–5 months of onboarding and training, where consultants will learn the UKG platform and transition into production support. Day-to-day responsibilities will include handling inbound tickets and calls through Salesforce, supporting managers with timekeeping, scheduling, accruals, leave, and reporting issues, and documenting and triaging system issues with a high level of accuracy.
As the team approaches go-live consultants will shift from general support into more focused go-live readiness and stabilization efforts. This is a fast-paced, high-volume environment requiring strong customer service skills, attention to detail, and the ability to quickly learn new systems.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
· Experience training/providing tier 1/2 support to end users in UKG workforce central (Kronos) OR UKG WFM
· Experience supporting or using UKG timekeeping/scheduling systems
· Detail-oriented with ability to document and triage UKG issues
· Strong communication skills (phone + written)
· Ability to work in a fast-paced, high-volume support environment
· Strong customer service mindset with ability to handle high call volume
· Bachelors Degree
Nice to Have Skills & Experience
· Previous UKG (Workforce Central/ WFM) experience
· Experience with timekeeping, scheduling, accruals, leave, and reporting
· Salesforce ticketing system experience
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.