Major Incident Manager

A leading hospital is seeking a Major Incident Manager to join their team. This role leads enterprise major incident response, ensuring rapid resolution of critical IT outages with clear communication, strong command, and minimal business disruption.

• Serve as Active/Backup Responder on Duty (AROD/BROD) for major incidents (rotational 24/7 coverage)
• Act as incident commander during high-severity outages
• Assess severity and drive escalation decisions, including DR activation if needed
• Lead incident bridge calls, ensuring clear roles, actions, and accountability
• Coordinate across infrastructure, applications, cybersecurity, vendors, and business stakeholders
• Manage real-time communications (internal leadership + business updates)
• Ensure proper handoffs for extended or multi-day incidents
• Lead Root Cause Analysis (RCA) and post-incident reviews
Identify trends and drive continuous improvement in incident response

Success will be:
• Major incidents are handled with clear leadership, speed, and structure
• Reduced MTTR (mean time to resolution)
• Strong, consistent communication during outages
Fewer repeat incidents due to effective RCA and follow-through

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• 8+ years in Major Incident Management, IT Operations, or Service Management
• Proven experience acting as incident commander / leading P1 incidents
• Strong understanding of:
○ Incident lifecycle and escalation frameworks
○ IT operations and production support environments
• Ability to make decisions quickly under pressure
• Strong stakeholder communication (including exec-level)
Experience working in 24/7 operational environments

Bachelors Degree Required

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.