Job Description
"We are seeking an Interface Lead to oversee design, coordination, and sustainment of system integrations across a large-scale Agile program. This role acts as the central point of ownership for interface planning, dependency management, and production stability, ensuring integrations support capability delivery while remaining secure, reliable, and operationally effective.
Key Responsibilities
• Lead planning, design coordination, and ongoing management of system interfaces across the program
• Serve as the primary point of contact for Tier 3 (T3) sustainment including complex incident analysis, defect triage, and resolution coordination
• Partner with Product Owners, Solution Architects, developers, testers, and operations teams to align interfaces with business and technical requirements
• Manage cross-system dependencies, interface readiness, and sequencing across Agile teams and ART-level activities
• Support PI Planning, backlog refinement, ART syncs, release planning, and system demos with interface-specific inputs
• Oversee interface requirements, data mappings, transformation logic, message specifications, and support procedures
• Monitor interface performance, reliability, error trends, and operational metrics to identify improvement opportunities
• Lead root cause analysis and coordinate resolution of interface failures, data inconsistencies, and transaction issues in production
• Ensure interface designs align with security, compliance, data integrity, and enterprise architecture standards
• Drive proactive remediation of recurring defects, technical debt, and supportability gaps
• Maintain documentation for interface inventories, dependencies, failure scenarios, and recovery procedures
• Communicate interface risks, impacts, and decisions clearly to program leadership and stakeholders
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• Secret clearance
• Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience)
• Experience leading system integration or interface management in SAP or enterprise environments
• Strong understanding of integration patterns, data flows, and interface design principles
• Experience supporting Agile or SAFe delivery environments with cross-team coordination
• Proven ability to manage dependencies, incidents, and production support activities
• Strong analytical, problem-solving, and stakeholder communication skills
Nice to Have Skills & Experience
• Experience supporting SAP or ERP transformation programs
• Exposure to middleware, APIs, or enterprise integration platforms
• Experience supporting Tier 3 production support and incident management
• Familiarity with Agile tools (e.g., Jira, Azure DevOps) and release processes
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.