Job Description
Big picture, you’ll own and evolve the ServiceNow platform across the organization, acting as both a developer and administrator responsible for delivering scalable, automated ITSM solutions. On a daily basis, you’ll design and build custom applications and workflows, configure and optimize ITSM modules like Incident, Change, and CMDB, and develop integrations across enterprise systems using APIs and ServiceNow tools. You’ll also manage platform administration (users, roles, ACLs, upgrades), automate workflows to improve efficiency, and troubleshoot complex platform issues. In parallel, you’ll collaborate with engineering and business teams to translate requirements into technical solutions, support platform upgrades and enhancements, and help drive long-term ServiceNow strategy and transformation initiatives.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Experience at a hedge fund or comparable financial institution
• 5+ years ServiceNow development + administration experience
• Strong ServiceNow scripting (Business Rules, Client Scripts, UI Policies, Script Includes)
• Experience with core ITSM modules (Incident, Problem, Change, Request, CMDB, Asset)
• REST/SOAP API integrations, Integration Hub, Flow Designer
• JavaScript, HTML, CSS
• Experience managing users, roles, ACLs, upgrades, and instance performance
• ITIL / ITSM process knowledge
Experience troubleshooting complex platform issues
Nice to Have Skills & Experience
• Experience with Device42 or similar integrations
• CI/CD pipeline experience (GitHub, SonarQube, SDLC practices)
• Experience with platform migrations, CMDB normalization, or data migration
• Experience customizing UI, portals, dashboards
Experience in high-performance enterprise environments
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.