Job Description
Provide service and support for electronic security, fire alarm, and access control systems by responding to service calls, performing maintenance, troubleshooting issues, and completing small project work. Responsibilities include diagnosing system failures, repairing or replacing components, and ensuring systems are fully operational.
Serve as the primary point of contact for customer service needs in the field, delivering timely resolutions, maintaining detailed service documentation, and supporting multiple service requests simultaneously.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
5–7 years of experience servicing, integrating, and programming access control and/or electronic security systems
Strong troubleshooting experience diagnosing and resolving system and equipment issues
Advanced programming experience with security or life safety systems
Experience responding to service calls, maintenance requests, and emergency issues
Strong mechanical and electrical aptitude (use of hand/power tools, system diagnostics)
Ability to complete detailed service reports for documentation and invoicing
Strong customer-facing communication skills and ability to manage client expectations
Ability to work independently and manage multiple service requests at once
Strong organizational and time management skills
Proficiency with computers and Microsoft Office (Outlook, Word, Excel)
Valid driver’s license and ability to travel locally to job sites
Nice to Have Skills & Experience
Experience with CCTV platforms (e.g., Milestone, Genetec)
Experience with access control systems (e.g., Lenel, Genetec, AMAG, Software House CCURE, S2)
Experience with intrusion systems (e.g., DMP, Bosch)
Background in field service or systems integration environments
Exposure to small project installations in addition to service work
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.