Remote Central Scheduler

Insight Global is assisting a client in finding remote Central Scheduler for a contract to hire opportunity. This role will perform virtual outreach and engagement with members to schedule appointments with care teams while identifying gaps in workflows and recommending process improvements. The individual will partner closely with market operators, hub directors, and the Scheduling Lead to build, prioritize, and drive adoption of effective scheduling capabilities.

Responsibilities:
• Schedules appointments for new and existing members with their care team, including appointments with a primary care provider, nurse, or other care team member
• Answers appointment related questions from members and our internal teams
• Documents all interactions with members in Commons and/or EHR
• Confirms appointments with members and ensures that they are prepared and informed of what to expect during their visit. This includes reviewing the technical requirements with members for video visits
• Resolves any appointment conflicts for our members by modifying appointments in the EHR, Commons, Traumasoft and other scheduling systems

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• 1+ year of experience in a healthcare contact center
• e.g., insurance, patient scheduling, medical billing, claims, member services, patient advocates
• Prior HIPAA compliant work environment
• Experience with appointment scheduling / coordination
• Outbound experience
• Comfortable with behavioral health
• Stable work history

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.