Client Advisor

Insight Global is partnering with a luxury Italian fashion brand specializing in high‑quality cashmere knitwear, to hire a Client Advisor to support its U.S. boutique location. This role offers the opportunity to join a globally recognized luxury brand known for craftsmanship, minimalist design, and an elevated client experience. The Client Advisor will play a key role in cultivating long‑term client relationships and delivering a personalized, high‑touch in‑store experience.

As a Client Advisor, you will serve as a brand ambassador, focusing on relationship‑driven sales and clienteling rather than foot‑traffic volume. This individual will build and maintain a loyal client base, follow up with customers post‑purchase, host private appointments, and provide thoughtful styling and product guidance to both women and men in a refined retail environment. The ideal candidate is passionate about luxury fashion, detail‑oriented, and thrives in a client‑first, service‑driven setting.

This role requires full availability, including weekends and holidays, and the ability to commute easily to the assigned store location.

Compensation:
$29 to $32 per hour plus an additional commission structure.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law.
Day-to-Day:
- Deliver a highly personalized, luxury‑level client experience through one‑on‑one selling
- Build, manage, and grow a personal client book to drive repeat business
- Capture client information and conduct thoughtful post‑purchase follow‑ups
- Style and advise both men’s and women’s clientele with deep product knowledge
- Meet or exceed individual sales and productivity goals
- Support private shopping appointments and elevated client interactions
- Communicate brand craftsmanship, materials, and values authentically
- Partner with store leadership on daily operations, KPIs, and initiatives
- Assist with visual standards, POS usage, and opening/closing procedures
- Maintain a clean, organized, polished boutique environment

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• 3+ years of customer service experience, preferably in luxury or contemporary retail
• Fluent Mandarin (Chinese-speaking) – required
• Proven ability to build and maintain long‑term client relationships
• Experience working in freestanding boutiques or luxury retail environments
• Strong communication skills with a client‑first mindset
• Comfortable in a relationship‑driven, service‑focused sales environment
• Professional, polished presentation with strong attention to detail
• Goal‑oriented and motivated by sales targets and KPIs
• Flexible schedule availability including weekends and holidays
• Ability to stand for extended periods and lift 20+ lbs as needed

• Experience supporting high tourist traffic and international clientele
• Background in appointment‑based or clienteling‑focused sales
• Experience with VIP or private shopping appointments
• Familiarity with POS systems and CRM/clienteling tools
• Prior luxury fashion or high‑end boutique experience

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.