Job Description
This role owns the full lifecycle of the Antarctic pre and post guest experience, from building and pricing programs to executing them in real time. This person will work hybrid from Seattle, Orlando, or New York City. You will turn high level voyage plans into detailed, executable operations that support every guest touchpoint. The role is heavily operational, balancing offseason planning, vendor management, and SOP development with in season execution, troubleshooting, and decision making.
Lindblad Expeditions is a true pioneer in Expedition Travel. From taking the first citizen explorers to Antarctica in 1966, opening the Galapagos and Easter Island to tourism in 1967, leading the first tourist expedition through the Northwest Passage in 1984, and launching our innovative partnership with National Geographic in 2004, we're now taking almost 30,000 guests a year to some of the world’s most remote and pristine locations on our fleet of 23 ships, and are committed to ensuring our guests experience the “Exhilaration of Discovery”.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• 3+ years of experience in voyage development or similar roles within the travel or expedition industry
○ Experience managing internal/charter air travel programs
○ Familiarity with destination management companies (DMCs) and ground transportation logistics.
• Ability to make confident decisions in fast moving, ambiguous environments
• Extremely detail oriented with a focus on execution quality
• Experience managing vendors, contracts, and on the ground logistics (transportation, hotels, etc.)
• Proven ability to build processes and SOPs from scratch and improve them over time
• Comfortable owning escalations and troubleshooting real time issues
Experience coordinating multiple moving parts at once (guests, staff, vendors, timelines)
Nice to Have Skills & Experience
• Experience supporting expedition, cruise, or remote destination travel
• Exposure to seasonal operations or programs with heavy pre planning and in season execution
• Experience supporting sales teams with product materials, inventory, or systems
• Familiarity with budgeting, pricing, and revenue optimization
• Experience managing or supporting field teams in remote locations
• Antarctica or polar voyage experience
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.