Complaints Investigator

This Complaints Investigator role will support our medical device client by conducting end‑to‑end investigations on 10,000+ product complaints related to a women's health medical device. This role requires strong analytical skills, hands‑on functional testing capability, and the ability to hit the ground running with minimal supervision while meeting weekly productivity metrics. Working fully on‑site at a small, integrated manufacturing location of roughly 25 employees, the investigator will join a focused team of 7–8 and report directly to the Quality Manager. This is a 40‑hour‑per‑week position requiring deep attention to detail, clear documentation, and consistent execution in a fast‑paced quality environment. They will be handling these complains in the Trackwise QMS system (around 30+/day)

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

-BS Degree within science /engineering field
-5+ years of Complaint investigations experience
-Pharmaceutical or medical device complaints experience
-Experience managing a volume of 30+ complaints per day
-Strong QMS system experience

-Remediation complaints investigation
-Trackwise experience

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.