Job Description
Insight Global is looking for a Mac Engineer to join the client services and help desk team at one of the top museums in New York. This team of 10 interacts heavily with internal end-users and has a fast-paced day to day. This engineer will be responsible for providing desk-side and remote support for 400 MAC users alongside one other engineer. This client is using Web Help Desk ticketing system, averaging approximately 10 tickets per day. This engineer is expected to have expertise within all Mac and iOS software’s, providing support for MAC laptops, desktops, iPhones, and iPads. They will be responsible for MacOS and iOS provisioning processes, and will assist in managing the life cycle of desktop management systems in the production environment. They will be interacting with C-level executives on a daily basis, so professionalism and excellent customer service skills are crucial. This individual will be supporting a short term exhibition that requires additional hands on IT support in the museum.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• 4+ years of true MAC experience (MAC OS X version 10.10 to current and iOS 11.x.x to current)
• JAMF 200+/Admin experience
• Experience in troubleshooting, deployments and configurations
• Excellent customer service skills and professionalism
Nice to Have Skills & Experience
• Apple certifications /Genius bar experience
• PC understanding – will be working with the PC team closely
• Worked in an Educational background – Universities/Schools use these tools
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.