Job Description
The Genesys IVR Automation Tester will support enhancements to the existing enterprise Genesys application, with a focus on validating updates to IVR flows, routing strategies, and related integrations. This role is responsible for ensuring changes to the production environment maintain stability, performance, and alignment with operational requirements across multi-tenant, high availability architectures.
Key Responsibilities:
• Design, develop, and execute automated test scripts for enhancements to Genesys Cloud voice and IVR applications
• Validate updates to IVR flows, call routing logic, queues, CTI integrations, and API driven workflows
• Perform end to end testing of voice flows across SIP, telephony platforms, and backend systems
• Support regression and integration testing for releases and incremental platform improvements
• Partner with developers and architects to validate configuration changes across GAX, CIW, CME, and routing strategies
• Identify defects, document findings, and support root cause analysis and remediation
• Validate production readiness and support release stabilization as needed
• Contribute to automation framework improvements and testing best practices
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Required Skills & Experience
• 5 to 8 years of QA or automation testing experience in contact center environments
• Strong hands on experience with Genesys Cloud or Genesys Engage
• Deep experience testing IVR applications, routing logic, and CTI integrations
• Familiarity with SIP signaling and API integrations
• Experience working in multi tenant, high availability environments
• Strong understanding of contact center metrics and voice workflow behavior
Nice to Have Skills & Experience
Healthcare, payer, or provider environment
Experience working in regulated environments including HIPAA
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.