Program Manager

Must sit on-site 4 days a week in New York City or Seattle. Will have to pay for parking in Seattle.

As a Senior Technical Program Manager for the team, you will partner with Engineering Leads to understand engineering needs, translate those needs to engineering requirements, and collaborate with all impacted teams and external partners to ensure the successful launch of many capabilities that will impact our global commerce platform. The right person for this role is proficient in technology and is comfortable with acting as a program strategist for a development team. You will need to move and adapt quickly as needs change. You are encouraged to always maintain a pulse on development progress and manage the inevitable change over the lifecycle of a project so that deadlines are met with excellent products and happy team members.
This position requires proven experience in delivering large, ambiguous, and highly technical programs. Ideal candidates must be highly proactive, detail-oriented, and able to autonomously work on multiple assignments that may span the department. They must be capable of digging into technical details and clearly communicating schedules, risks, status, and processes to a variety of business and technical audiences. They must be able to partner with closely with product managers and technical leads to coordinate schedules and deliverables.

● Deliver projects from concept to completion by collaborating with engineering teams, product management, design, and other cross-functional stakeholders.
● Understand architectural and design specifications. Suggest alternate solutions that achieve business goals and/or drive alternate solution development via collaborative mechanisms such as story mapping and whiteboarding.
● Facilitate technical meetings; follow the discussions to summarize and capture outcomes.
● Facilitate team agile ceremonies (standups, grooming, team retrospective and planning sessions) and ensure they are effective and efficient.
● Track team progress against results and determine solutions to get back on-track when things fall behind schedule.
● Engage with the development teams to build delivery timelines of feature sets for projects and be able to sequence the work based on priorities.
● Collaborate with other TPMs to understand cross-team dependencies and prioritize the work to avoid impediments.
● Attend project meetings and be ready represent engineering teams in communicating team progress, risks, and mitigation plans.
● Prioritize multiple team requests and balance that against other priorities and committed work. Must understand the impact of injecting these requests to the team’s backlog.
● Ensure that all involved parties understand and accept their roles and responsibilities.
● Track and report key program metrics, informing stakeholders as appropriate.
● Facilitate all build activities (including QA and UAT), as per plan (where applicable)
● Proactively drive, track, and report on budgets
● Collaborate with other program management colleagues to coordinate activities across multiple technology teams.
● Effortlessly sift through “noise” and facilitate discussions and activities with a laser focus towards results.
● Exemplify leadership characteristics through collaboration, work ethic, and creative thinking. Strive to inspire others and deliver the best possible outputs.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Bachelor's degree

7+ years of experience managing large-scale, strategic, software development programs in a well-established global technology organization.

Proven ability to facilitate effective communication across disparate teams.

Evidence of strong planning, delivery, and problem-solving skills

Superb written and verbal communications, presentation skills, and meeting facilitation skills (especially when working with senior leadership)

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.