Job Description
Lead ServiceNow modernization initiatives, ensuring successful transition of fulfillers and submitters to upgraded modules and workflows.
Oversee digital enablement activities, including defining, developing, and executing resources required to support platform adoption.
Coordinate with technical, product, risk, legal, and security teams to ensure alignment on platform transformation.
Develop and execute communication strategies to drive awareness and adoption across impacted user groups.
Maintain compliance with brand and governance standards while managing all enablement and OCM materials.
Design and implement training programs tailored to ServiceNow modules, fulfillment processes, and new digital workflows.
Engage stakeholders to ensure readiness for modernization changes and address training or capability gaps.
Conduct impact assessments, track KPIs, and apply data insights to improve enablement outcomes.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Minimum five years of experience with digital enablement, OCM, or technology adoption initiatives.
Strong experience with ServiceNow modules (e.g., ITSM, HRSD, CSM, Knowledge, Request/Workflow Management).
Experience leading modernization or migration efforts within a large enterprise environment.
Ability to create compelling communications and educational content.
Project management experience with ability to manage multiple concurrent workstreams.
Strong written, verbal, and presentation skills.
Ability to engage and influence stakeholders at all organizational levels.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.