Operations Technician

The role is responsible for providing Tier 3 technical support for critical infrastructure systems, including AC and DC power systems, uninterruptible power supplies (UPS), fire detection and suppression systems, HVAC and mechanical equipment, medium‑voltage systems, automated AC switchgear, paralleling gear, and grounding systems. This position supports operations across multiple regions and requires availability for 24/7/365 escalation.

Key responsibilities include managing large‑scale repairs and infrastructure projects, developing programs to improve maintenance processes, and delivering both on‑site and virtual training related to critical infrastructure operations. The role also leads cross‑functional teams to identify and resolve data issues within preventative maintenance platforms, inventory management systems, and battery monitoring systems.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Extensive knowledge of critical infrastructure systems, including power distribution, UPS equipment, HVAC/mechanical systems, fire detection/suppression, and medium‑voltage equipment.

Demonstrated experience supporting complex technical environments at a Tier 3 level, including incident escalation, troubleshooting, and coordination of large‑scale repair or maintenance activities.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.