Medical Office Assistant

Insight Global is seeking a Medical Office Assistant/Receptionist for a small medical practice in Great Neck NY. This role is responsible for providing front-office support to ensure smooth daily operations in a healthcare setting. This role combines administrative tasks with patient-facing responsibilities to deliver excellent customer service and maintain efficient workflow.
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Key Responsibilities
Customer Service
• Greet patients and visitors in a friendly, professional manner.
• Answer phone calls promptly and assist with inquiries or direct calls to appropriate staff.
• Provide clear instructions regarding appointments, paperwork, and office procedures.
Scheduling & Coordination
• Schedule patient appointments accurately using the practice’s scheduling system.
• Confirm appointments and manage cancellations or rescheduling requests.
• Coordinate with clinical staff to ensure timely patient flow.
Billing & Payment Collection
• Collect copayments and outstanding balances at check-in or check-out.
• Verify patient insurance information and update records as needed.
• Process billing transactions and provide receipts to patients.
Insurance & Pre-Authorizations
• Check and verify pre-authorizations for procedures and services.
• Contact insurance companies to confirm coverage and resolve issues.
• Follow up on pending authorizations and communicate status to patients and providers.
Administrative Support
• Maintain accurate patient records and ensure confidentiality in compliance with HIPAA.
• Prepare and organize necessary forms and documentation for patient visits.
• Assist with filing, scanning, and other clerical tasks as needed.

Hours:
- Monday: (7:30 - 5 PM)
- Tues (9 - 5, some flex 10-4 if needed)
- Wed (9 - 5, some flex 10-4 if needed)
- Thursday (9 - 6/7 PM)
- Friday (9-1)

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

- Strong Computer skills
- Customer service personality/mindset
- Eager to learn
- clear communication - strong phone skills

- Medical student/nursing student
- Customer service background
- Administrative/receptionist background
- EPIC record management or other EMR system experience
- Experience with prior authorizations/working with insurance billing/ copay collections/etc.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.