Membership Assistant

Company is seeking to grow their Engagement Team with a forward-facing, detail-oriented person to assist in handling incoming Member enquiries, processing Membership, Annual Conference registration, and other important processes that contribute to accurate record keeping. Position will initially report to the Director of Engagement, but will transfer to the Sr. Manager of Member Services, who is currently on leave.
This position is a 20-25-hour per week position with a finite termination date. The position,
regardless of hiring date, will end on April 3, 2026. There may be the potential for the position to
become permanent, however, permanency will be dependent on a variety of factors including,
but not limited to institutional fit, job performance, and budgetary considerations.

Job Responsibilities:
● Answer telephone and website inquiries regarding general membership and/or registration questions, including assisting members with renewals as well as providing
website login assistance to members (generally includes login credential renewal, password reset, navigation assistance)
● Provide registration assistance to Members and Attendees of the Conference via phone, email, etc
● Assist in creating discount codes and communicating unique registration instructions per supervisor’s instructions
● Assist in verifying membership status and administering approvals process for Student Chapters and Conference Assistants
● Assist in scheduling meetings
● Provide assistance to Membership and Database Assistant in responding to inquiries and requests from Regional Section Leadership
● Provide assistance to Membership and Database Assistant in generating data pulls for mailing lists, TD&T (our quarterly journal) mailings, events, programs, and integrations.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

-Data entry experience
-Experience with CRMs
-Membership registration/management experience

-Experience with transitioning CRMs (preferably Salesforce to Glue-Up)

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.