Lead UX/UI Designer (Retail)

Insight Global is seeking a Lead UX/UI Designer preferably with a background in retail or hospitality environments. This role is hybrid, onsite 2 days a week. Candidates will be supporting a customer experience design team with a focus in the retail experience for in-store and retail app ecosystems. The role is supporting complex design problems and flows, focused on the end to end customer journey and reimagining the customer retail experience. Candidates should have a knack for solving complex design challenges, taking a systematic approach to design and be able to push screen designs out across multiple platforms with cohesive patterns/flows/experiences. On a day to day basis candidates will collaborate with other design partners such as service design teams and research teams, as well as work hand in hand with development to push products through the development process.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.

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5+ years of experience with UX/UI Design
Hands on experience with Figma
Ability to take initiative, lead complex design strategy and problem solving and lead project deliverables
Design experience with a customer experience approach and omnichannel environments
Work consistently with development teams to understand how APIs connect
Ability to deliver designs for multiple different platforms (tablets, mobile, web, POS systems)
Experience thinking outside of the box, critical thinking and broad design strategy
Great communication skills to partner with research and service design teams to gather insights to implement design
Portfolio with up to date work showing end to end design process

Retail design background
Hospitality background
Customer service metrics and journey experience
AI background

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.