Production Support Engineer

Day to Day:
Insight Global is seeking 2 Production Support Engineers to join one of our largest financial clients in New York City supporting the Markets APS Rates Team. The suite of applications supported in this space cover many different functional aspects of the business, including pricing and trade capture, risk generation and aggregation, market and reference data. The role will give the successful candidate exposure to the full front-to-back process from trade inception to feeding risk downstream.

On a day-to-day basis, individuals will be intaking service requests from Front Office and Traders servicing their suite of applications. They will be responsible for the monitoring and alerting of critical trading system environments, performing application health checks to assure system availability and stability, user querying and production incident handling, triage, and hands-on trouble-shooting of Python and Java based applications. They will resolve any performance issues per criticality, capacity management and production release process management. All of these processes should be properly documented and communicated effectively. Ideally, this person is proactive in their identification and resolution of problem hotspots and has the creativity and high-energy required to effectively coordinate restoration efforts for this high-impact space.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.

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Must Haves:
- 5+ years of experience providing Production/Application support
- Python debugging applications (reading and understanding code)
- Experience with monitoring tools such as Splunk, Dynatrace, or ITRS Geneos
- SQL experience- query a database - mix off from scratch and a run book
- Business acumen knowledge fixed income area, rates, risks, PNL, trade books, trade capture, trade lifecycle
- Experience monitoring the performance and health of system applications, ability to identify and resolve issues proactively
- Experience scripting with Shell or Python for automation and scripting tasks (Intermediate level: multi-table joins, grouping results, etc...)
- Strong communication skills, ability to work with internal and 3rd party vendors

Plusses:
- Previous Bank of America experience

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.