A financial services client is looking for an Incident Response Coordinator to join their growing team in Manhattan. This person will be responsible for incident management and coordination with stakeholders as necessary. These incidents will vary from business, to technical, to security, so someone with a variety of knowledge and how to apply that knowledge specific to incident response would be best suited for this position. This person should have impeccable communication skills, both written and verbal, as you will be the most important person when it comes to communicating incidents in real time to the right parties, coordinating responses, and then documenting/doing root cause analysis to present the findings to Executive leadership. This person will also be responsible for running and coordinating CAB meetings so we cannot stress the need for excellent communication enough. This is a hybrid onsite role - 2 days/week (Mondays and Wednesdays as of now).
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Incident Management: Lead the end-to-end management of incidents from identification through resolution. Ensure incidents are appropriately categorized, prioritized, and assigned.
Coordination and Communication: Act as the central point of contact during incidents. Facilitate communication across technology teams, business stakeholders, and management to provide status updates, estimated resolution times, and impact assessments.
Escalation Handling: Proactively escalate incidents based on impact and priority. Ensure the right resources are engaged, and coordinate efforts for rapid response in high-severity incidents.
Root Cause Analysis: Work with relevant teams, post-incident, to understand root causes, contributing factors, and preventive measures. Document findings and develop incident reports.
Continuous Improvement: Analyze incident trends and work with engineering, operations, and quality assurance teams to develop strategies that reduce recurring issues and improve incident response.
Documentation and Reporting: Ensure incidents are documented accurately in incident management tools, creating a clear and accessible record of events. Provide regular and ad-hoc reports on incident metrics, trends, and root causes for leadership.
Process Optimization: Help define, implement, and improve incident management processes. Support the development of playbooks, workflows, and automation initiatives to streamline incident handling.
- Previous experience running and coordinating CAB meetings
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.