Insight Global is looking to hire a Ciena Resident Engineer to sit on-site for one of our largest clients. As a Ciena Engineer, you should be a technically skilled and operationally focused Resident Engineer, intimately familiar with Cienas products, and telecommunications network in general. The products include software embedded in Ciena hardware and/or standalone Ciena software applications. You are responsible for helping develop best practices for service rollouts and maintenance and to assist in enabling access to new production introductions and features. As a Ciena Resident Engineer, you will be responsible for feature management, device configuration management, network troubleshooting, network testing, product lifecycle support, operating procedures, inventory management, escalation management, return material management, knowledge management, and network performance.
Compensation:
45-60hr
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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- Bachelors degree in Electrical Engineering, Computer Science, or related field/discipline or experience.
- 2-5 years experience in technical support - preferably an equipment vendor in the Telco equipment industry.
- Excellent understanding of SONET/SDH, OTN, Ethernet, TCP/IP, Photonics, DWDM, ROADM and various Switching/Transport technologies and products
- Experience in the use of network design tools such as OnePlanner, Optical Modeler, and Ciena Network Designer.
- Experience on one or more of the following optical transport platforms: OME 6500, RLS and Waveserver Products
- Good understanding of the network management applications offered by Ciena and the underlying components that make up a fully integrated network management platform solution used to monitor and maintain customer networks.
- Knowledge and experience with computers/servers, operating systems, and databases including UNIX, LINUX, VXworks, Oracle, and MySQ
- Familiar with the use of various optical and Ethernet technologies test equipment.
- Ability to diagnose, troubleshoot, and debug complex system-level issues on fiber optic telecommunications transport and switching equipment.
- Assist with multi-product interoperability issues between Ciena products or with external vendor equipment.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.