Insight Global is looking for a Helpdesk Technician to join one of our luxury retail clients based out of Long Island City and go on-site 5 days per week. This person will be joining the National Service Desk support team that is responsible for providing IT technical support internally to various divisions, retailors, and C-Suite. It is imperative that this person has excellent attention to detail and will provide white glove support throughout the lifecycle of an issue; from ticket, to remediation, including follow up post completion to ensure continued success. There will be troubleshooting across, hardware, software, networking, and conference room tech. This person will need to have strong communication skills and flexible personality, both in person and via email to provide support/direction.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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* 3-5 years of experience providing white glove technical support
* Strong attention to detail, analytical, and a quick/eager learner
* Excellent interpersonal and communication skills (written and oral)
* Extremely proficient providing support via phone, email, ticketing, or deskside in person
* Software Support; expertise with O365 (support and deployment) and Workspace ONE
o Project/software deployment experience
* Previous conference room set ups experience and ClickShare support (Cisco)
* Familiar with databases and running PowerShell scripts
* Experience providing Networking Support (pinging IP addresses)
* Ticketing system experience (Ivanti or ServiceNow
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.