A leading hospital system sitting in New York is seeking an Epic MyChart Analyst. This person will be primary responsible for enhancing, maintaining, and supporting their Epic MyChart patient portal. This person will be leveraging their expertise in Epic MyChart to perform an in-depth analysis of patient and HSS staff workflows and provide informed recommendations and solutions that meet business requirements and create a strong patient experience. This role is unique because this candidate will also have the opportunity to build and support the Epic Cheers/CRM Module. Some of the general requirements include:
- Analyze and document complex use cases, business requirements and workflows
- Identify opportunities for organizational change, product improvements or process improvements. Proposes solutions and initiates steps to implement improvements.
- Provides excellent customer service to patients, stakeholders, and other users.
- Provide on-site support during go-live and system upgrade scenarios; provide on-call support on a rotating basis
- Assist with all Quality Assurance processes including change management and testing efforts; participate in disaster recovery measures
- Remain current on Epic technologies and obtain certification in Epic applications as warranted
- Research best practice and implement leading practice standards
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
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- 5+ years of experience supporting Epic MyChart, including editing system definitions, questionnaires, results release etc
- Epic MyChart Certification is preferred, not required
- Detail oriented, self motivated, and a collaborative team player. Excellent oral and written communication
- Expertise in MS office, including Project, Excel, Visio, PowerPoint & SharePoint
- Ability for extended work hours as needed, early mornings, nights, weekends etc
Bachelors Degree is required
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.