Insight Global is looking for an IT Technician to join one of the world's most iconic luxury hospitality clients in midtown Manhattan. The role will be required to sit onsite from Wednesday-Sunday 9:00-5:00 PM EST. This person will be joining their IT Department that supports the hotel's 150 users along with their guests in its entirety. This individual will be responsible for providing level 1 support to the hotel guests and employees, receiving an average of 20-25 tickets a day. This is a very fast paced environment, so it is imperative that this person has excellent attention to detail. On a day to day, this person will be troubleshooting a variety of issues which include but are not limited to password resets, Windows 10/11 and O365 issues, iPhone issues, installing/configuring software as needed, checking computer hardware to ensure functionality, and completing inventory management, along with troubleshooting the hotel guests Wi-Fi/TV issues. The team is seeking a self-motivated individual who has excellent customer service abilities and is eager to have the opportunity to grow their career at one of the world's most prestigious and well-known hotels. In addition, this team has an open-door policy and lunch is provided daily.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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https://insightglobal.com/workforce-privacy-policy/ .
* 3-7 years of experience working within IT support
* Strong working knowledge of Windows 10/11, O365 and MacOS
* Hands on experience providing hardware and software support for desktops/laptops and phones
* Experience utilizing Active Directory
* Use of ticketing systems -- Zendesk preferred
* Experience providing white glove support
* Excellent written and verbal communication skills
* Experience utilizing JAMF/Intune for Apple device management
* Basic networking knowledge
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.