User Support Technician

An employer is looking for a User Support Technician for our client, a financial sciences firm, based in Soho, Manhattan. This person will be joining the end user technology deployment team who are responsible for supporting the 1,800+ users based in their NYC HQ. Daily responsibilities will include:

-Taking trouble tickets and troubleshooting and resolving issues related to desktop/laptop and peripheral hardware only

-Install/remove hardware as well as build out new workstations and equipment across the environment

-Support users and provide documentation

-Support ongoing projects such as moves, installs, and roll outs

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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-3+ years of solid desktop support experience

-Experience running a project or other lead type of responsibilities

-Strong hardware support experience

-Experience imaging, re-building hardware

-Analytical troubleshooting skills

-General knowledge of IP connectivity and networking protocols, active directory etc.

-Experience working in enterprise/fast paced environment

-Ability to take direction and work independently

-ITIL Experience (Information Technology Infrastructure Library)

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.