We are currently looking for a highly driven Customer Service Account Representative to join a team with an international leader of the janitorial services industry. This position will be responsible for ongoing communication with established customers, as well as training and developing our local franchaises. This individual will need to be on-site 5 days a week in their New York office in Rochester and have previous experience with customer service roles. Some responsibilities of the role will include but are not limited to:
* Ongoing communication to our existing customers, and documentation of calls
* New customer set-up
* Field and classroom training to our new and existing franchise base
* Providing quotes to customers for additional services
* Periodically loading equipment onto trucks
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.