Insight Global is seeking an End User Support Engineer to join one of our top clients in the biopharma industry. This role will be onsite in New York City, a few blocks away from Time Square.
The goal of this team is to provide highly effective technical service and support to every corner of the company, allowing them to focus on the business of developing next generation healthcare technologies. In this role you will handle simple mundane tasks, to complicated long term projects. As a Support Engineering, your goal is to use technology to empower, enable and streamline the business. You will be working with a team of support engineers to help resolve various tickets and escalations. We are looking for someone who has experience supporting 500+ end users and has experience providing excellent customer service as you will be working directly with users to identify and solve their issues. Our client uses automation wherever possible to offload work to the machines, so we can save the difficult and interesting problems for the humans.
Primary responsibilities will include:
* Working with your team to triage, route, answer and solve support tickets.
* Analyzation of support ticket data to identify opportunities for experience or efficiency improvements though building self-service services.
* Day-to-day use and management of core collaboration systems like M365 and Google for Work.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.