The Lobby Ambassador must be a real team player. Someone who wants to be supportive of the team and wants to succeed as a team. Description: The Lobby Ambassador will report to the Associate Manager, Workplace Services. The Lobby Ambassador is a constant resource for our employees and makes the first direct impression on SFDC customers. This position requires a high level of customer service. Help make Salesforce a great place to work! Work with and get direction from Associate Manager, Workplace Services to maintain and provide excellent customer service and support to the office. Assist internal customers (employees) with all REWS related items. Greet and direct guests in a timely and professional manner, assign temporary badges as required. Complete a daily check of SOPs. Maintain an electronic list of access cards assigned to staff, providing lost or damaged access card numbers to the security team for cancellation. Respond to and follow up on all incoming emails and Slack messages in a timely and efficient manner. Assist with overall maintenance of the organization, communicate any and all maintenance issues with building management in a timely and efficient manner. Required Skills/Experience: Excellent interpersonal communication skills, customer service experience preferred. Proficient at using Google Apps. Must be willing/able to learn and use our internal Salesforce.com software application. Ability to take direction and follow oral and written instructions. Good writing, analytical, and problem-solving skills. Submit timesheet for approval every Friday.
-The person selected will need to be energetic and very flexible with their schedule given it can change with little notice and multiple times per day.
-The person needs strong customer service skills and possesses an upbeat attitude.
-This person will need to be comfortable with navigating midtown NYC, and must also possess basic technical skills (own and be able to use a smart phone).
-This person must be a real team player. Someone who wants to be supportive of the team and wants to succeed as a team.
-This person with mailroom experience is a plus
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.