A client is looking for a Technical Support Lead to sit in Mount Vernon, NY. This person will be supporting a school district, responsible for delegating and allocating tickets and projects, holding the team accountable to quality and timely resolutions, and giving technical guidance to a team of support technicians. This person will also be handling level 2-3 tickets themselves, managing escalations through ServiceNow. They will be using JAMF, MS Intune, and Google Admin console to configure devices, manage policies and user accounts, and deploy applications. They will also be troubleshooting network or software incidents directly with end-users and helping team members with project work such as migrations, upgrades, and implementations. This person will be working directly with faculty and students, so they must have a strong customer service background and excellent communication skills.
Strong experience with Google Admin Console (HUGE PLUS)
Strong recent experience supporting O365
Chromebook experience
Experience within the education industry
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.