Insight Global's financial services client is seeking a highly skilled and experienced IT Application Support Manager to join our dynamic organization as a Regional Head of Application Support Services. As a Regional Manager, this person will be responsible for overseeing and managing IT application support operations, including L1 and L2 Application Support. The primary focus will be to ensure the efficient and effective delivery of application support services to the business, maintaining high levels of customer satisfaction and operational excellence.
-Proven experience (minimum 8 years) in IT application support, with at least 3 years in a managerial or leadership role.
-Extensive knowledge of application support processes, methodologies, and best practices in the finance industry.
-Financial product knowledge in multiple asset classes across Fixed Income, Foreign Exchange, and/or Credit Derivatives
-Strong understanding of financial systems, including OMS/Trade Execution platforms, Middle Office, and Post-Trade workflows including Straight Through Processing (STP) / FIX
-Experience in software development or scripting (Python is preferred)
-Degree in Computer Science, Information Technology, or a related field.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.