Insight Global is searching for a Level 2 Support Engineer to join one of their managed services customers in Manhattan. This person will be responsible for troubleshooting level 2 desktop/helpdesk issues, installing new software/helping with upgrades, and assisting with Active Directory, O365, & networking issues. This person will be working onsite Monday through Friday, 8AM-5PM and may be dispatched to other customer sites throughout New York City.
Technical experience with network or system administration (setting up, configuring, installing)
Experience troubleshooting any issues related to OneDrive file share
Experience troubleshooting Active Directory and O365 issues
Work onsite 5 days a week, M-F, 8AM-5PM
Virtualization within Vmware, HyperV or Citrix
Experience working at a managed service provider or working with a managed service provider as a tier II escalation point of contact
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.