Insight Global is searching for a Tier 1 Helpdesk Support Technician for one of their MSP customers. This person will join a team of 5 to work onsite 5 days a week providing tier 1 helpdesk support logging into their customer system, using ConnectWise ticketing system to resolve customer issues, work through teams, train through teams, and troubleshoot over the phone, email, and in person. This position is Monday-Friday, 12PM-9PM EST.
5+ years of experience working as a Level 1 Desktop Support
Fully vaccinated & proof of vaccination
Valid government issued ID
Must be able to commute 5 days onsite
4-5 years of experience working as a Tier 1 Helpdesk Support Technician
Fully vaccinated & proof of vaccination
Valid government issued ID
Must be able to commute 5 days onsite for first few months
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.