Insight Global is looking for a Technical Support Engineer to work onsite at their client's facility in Rio Rancho, NM. This person will be working in a Tech Cafe environment and be mainly responsible assisting with PC inventory and shipments to internal users. Additionally, they will be working directly with users for the troubleshooting any low/medium complexity PC issues, as well as perform software application troubleshooting and support for the core Microsoft applications (Windows 11, Office Suite, etc.). Basic complexity service desk support activities, such as, but not limited to, data backup & migration, security administration, password resets, new user PC setup, etc. They will develop expertise and practical knowledge of applications within the business environment. Act as team member by providing information, analysis and recommendations in support of team efforts.
This will be an onsite role, Monday-Friday 8am-5pm CST (1 hour for lunch).
Compensation: $18-20/hr USD
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
0-2 years of experience in an enterprise technical support role or interest in working that capacity
Excellent customer service, written/verbal communication, and organization skills
Experience in basic break/fix support (technical diagnosis and repair) of PCs
Basic understanding of networking (how a PC connects to a network; how to troubleshoot connectivity)
Experience troubleshooting software applications and supporting core Microsoft applications
Experience with ServiceNOW (SNOW) ticketing system or similar
Experience troubleshooting HP branded laptops/PCs
Certifications (A+, Microsoft, etc.)
Experience with PC Lifecycle Management
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.