Job Description
Our client is looking for a level 1 help desk technician to assist with the following:
* Help users to resolve desktop hardware and software issues, including set-up of user accounts and related administrative duties (e.g., installing, upgrading, and supporting Mac and Windows desktop software and hardware)
* Troubleshoot and resolve software and hardware related issues
* Respond to requests for technical assistance in person, via phone or electronically
* Support Systems Administrators on day-to-day duties and routine maintenance
* Provide remote computer and hardware setup and replacement
* Perform remote configurations and equipment setup
* Track, log and route problems/requests and document resolutions
* Research questions using available information resources
* Stay current with system information, changes and updates
* Maintain mobile devices including Androids, iPads, and iPhone
Required Skills & Experience
* Tech Support or Help Desk experience
* Quick learner, strong/effective problem solver, team player
* In-depth understanding of hardware/software, server platforms, file servers, network infrastructure and monitoring, and Windows 7 & 10 desktop
* Exceptional interpersonal, verbal and written communication skills, with a focus on rapport-building, listening and problem solving skills
* Experience working in a team-oriented, collaborative environment
* Strong Microsoft, Apple, Windows experience
Nice to Have Skills & Experience
*Tech Support or Help Desk experience (in a legal environment is preferred)
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.