IT Support Technician

Insight Global is hiring an IT Support Technician to support the NBA's Arena Technology Operations team, providing both onsite and remote technical support during games, events, and day-to-day arena operations. You will be responsible for monitoring and troubleshooting critical systems, including clock, statistics, and sound meter platforms, while supporting end users with hardware, software, Microsoft Teams, and connectivity issues. The role involves performing game-day readiness checks, managing and resolving ServiceNow tickets, assisting with technology-related projects, and ensuring all arena systems are operating effectively before and during live events. Success in this position requires strong troubleshooting skills, a customer-focused mindset, the ability to communicate professionally with stakeholders at all levels, and a solid understanding of how multiple technology systems integrate within a fast-paced, high-visibility environment.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• Experience in Help Desk, IT Support, or Field Support roles
• Foundational knowledge of computer networking concepts
• Experience troubleshooting both hardware and software issues
• Experience providing technical support both remotely and onsite
• Strong customer service, communication, and interpersonal skills
• Willingness to work nights, weekends, and holidays as needed
Ability to thrive in a fast-paced environment supporting live events

• Experience using ServiceNow or a similar ticketing system
• Experience supporting technology in sports, entertainment, or live event environments
• Exposure to audio/video technologies, broadcast systems, or event support platforms
Hands-on experience supporting IT projects, deployments, or system upgrades

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.