Director of Healthcare Access

The Director of Healthcare Access plans, organizes and directs all activities associated with the front end of the revenue cycle for hospital-based services for inpatient and outpatient and selected ambulatory services in accordance with established policies of Cooper University Health Care. Director is responsible for the organization, control and management of customer service, quality assurance, management reporting, budgetary requirements, compliance, records management, registration, eligibility, point of service collection, payer information, employee system training and EPIC application support.
Ensures optimal, timely, complete and accurate patient information. Maximizes revenue opportunities while providing optimal customer service to internal and external customers. Focus on quality, customer service, employee engagement and the use of economies of scale.
Essential functions include but not limited to: Personnel management within budgetary requirements; participates in the development, implementation and review of departmental operating policies and procedures; develops and implements a plan for departmental growth.
The Director will be responsible for 6 leadership reports and 25 staff.

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- Bachelor’s or Master’s degree in Healthcare Administration or a related field preferred; equivalent experience will also be considered.
- Minimum of 5 years of experience in patient access, physician practice management, or front-end revenue cycle operations within a hospital or healthcare setting.
- 2–3 years of experience working within an Epic Hospital and Professional Revenue Cycle environment.
- 3–5 years of leadership or management experience in a healthcare organization.
- Demonstrated success leading physician practice or hospital operations, including systems implementation, process improvement initiatives, and operational excellence.
- Proven leadership, organizational, and communication skills, with the ability to effectively engage stakeholders at all levels of the organization.
- Strong analytical skills with experience identifying operational trends, driving process improvements, and reducing denials.
- Experience managing point-of-service collections and patient financial responsibility processes.
- Ability to coach, mentor, and develop team members while fostering strong working relationships.
- Excellent written and verbal communication skills with a track record of collaborating across departments and leadership teams.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.