Job Description
The Escrow - Customer Service Manager will be responsible for managing the following functions within the mortgage services department for residential first mortgage loans; payment and monitoring of all real estate taxes, flood, hazard, and private mortgage Insurance, escrow analysis, loan payoff process, customer service and, the file room.
Responsibilities Include But Are Not Limited To:
- Manage the daily operations of the Escrow, Tax, Insurance, Customer Service, Loan Payoff functions and, the security and organization of the file room and staff including the delivery and coordination of files to various departments and buildings of the bank.
- Review and approve in detail reports along with a variety of custom reports daily/weekly and monthly to ensure the workflow is accurate, timely and in compliance with all regulatory requirements.
- Create special reports for senior management upon request.
- Communicate with Vendors to ensure the accurate and timely flow of data on a continuous basis.
Liaison with internal and external auditors on a continuous basis.
- Oversee, train, and develop subordinates. Completes performance evaluations, job descriptions and administers disciplinary action as needed. Provide direct assistance to staff members as they identify, analyze, and resolve complex issues.
- Maintain full compliance with all Regulatory requirements and the Bank's Policy and Procedures. Ensure that staff is advised of any changes to remain compliant.
- Continually review and develop policies and procedures to minimize expenses and maximize productivity within the department.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- Comprehensive knowledge of departmental products to handle escrow analysis, account receivables, reconciliations, removal of Private Mortgage Insurance, insurance loss drafts, flood insurance and customer complaints.
- Ability to read and interpret documents such as FNMA and FHLMC investor guidelines, policy and procedure manuals, safety rules and operating and maintenance instructions.
- Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of an organization.
- Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.