Manager, Card Services

The Sr Manager, Card Services provides strategic leadership and full operational accountability for the institution's debit, credit, and prepaid card programs. This role oversees end to end card operations, risk management, compliance, vendor performance, and team leadership while ensuring a secure, compliant, and high quality customer experience across all card services.
Responsibilities Include:
- Provide end to end operational leadership for debit, credit, and prepaid card programs, overseeing issuance, processing, disputes, fraud operations, and full card lifecycle management to ensure stable, scalable, and compliant operations.
- Own card risk management and compliance governance, partnering with Risk, Fraud, Legal, and Compliance teams to ensure adherence to federal and state regulations, network rules, processor requirements, and internal control standards.
- Set strategic direction and drive continuous improvement by establishing policies, procedures, operating rhythms, and performance metrics that enhance efficiency, control integrity, and readiness for growth.
- Lead vendor, processor, and network relationships, holding partners accountable to contractual terms, SLAs, and regulatory obligations while managing third party risk and service quality.
- Serve as executive level subject matter expert for card systems, platforms, and products, providing guidance on card initiatives, enhancements, issue resolution, and domestic and international programs.
- Build and develop a high performing card services organization, leading a geographically distributed team, overseeing talent development and succession planning, and ensuring a strong customer experience through clear standards and accountability.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

- Expertise in the end-to-end card product life cycle management, including transaction flows authorization, clearing, settlement and chargebacks. Reg E dispute expertise also required.
- Experience with mergers & acquisitions, including card product/service transformations and processor or brand conversions.
- Expertise in federal and state regulations as they apply to regulated debit card programs and credit cards.
- Expertise in network operating rules and requirements related to card operations.
- Knowledge of basic rules and regulations as it relates to Deposit Operations.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.